State Farm® Insurance Agent Matt Waddell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sarah Wright
April 1, 2026
5
out of
5
rating by Sarah Wright
"Great agent!!"
Malinda Miller
March 31, 2026
5
out of
5
rating by Malinda Miller
"Matt Waddell and his team have provided great customer service for years. He is knowledgeable and always quick to respond."
We responded:
"Thank you, Malinda! I'm happy to hear that you've been satisfied with the service from our team over the years. Their dedication to providing knowledgeable and responsive service is something we truly value. If you ever need anything else, feel free to reach out!"
Mark Breashears
March 31, 2026
5
out of
5
rating by Mark Breashears
"Working with Matt Waddell and Naomi has been a great experience. They bring a personal touch to the insurance process and truly care about serving their State Farm clients well. They are responsive, trustworthy, and always willing to help guide people through the claims process with care and professionalism. It is easy to see why so many people trust their office. Mark Breashears Breashears Roofing Monument Co"
We responded:
"Thank you, Mark! I'm glad to know that working with Naomi has been a great experience for you. We aim to provide a personal touch and are dedicated to guiding our customers with care and professionalism. If you ever need assistance, feel free to reach out. Thanks for choosing us!"
Ivette M
March 30, 2026
5
out of
5
rating by Ivette M
"Quick response : )"
We responded:
"Thank you, Ivette! I'm happy you appreciated the quick response. If you need anything else, feel free to reach out!"
Lori Gray
March 28, 2026
5
out of
5
rating by Lori Gray
"Really enjoy working with Matt. He is always very responsive and keeps an eye on our rates for us. We use him for home owners and 2 cars- couldn’t be happier!"
We responded:
"Thank you, Lori! I'm glad you're satisfied with our service. It's wonderful to know that our responsiveness and attention to your rates make a difference for your insurance needs. If there's anything else we can assist you with, feel free to reach out anytime!"
NnM
March 27, 2026
5
out of
5
rating by NnM
"It has been great to work with Matt, very responsive and professional!"
randy zimdahl
March 25, 2026
5
out of
5
rating by randy zimdahl
"Matt and his team have always provided us great service an we can count on them to be there when we need them."
We responded:
"Thank you, Randy! I'm glad to hear that you can rely on our team for great service. We appreciate your trust and are here whenever you need us. Let us know if there's anything else we can do for you!"
Cheryl Ludwick
March 24, 2026
5
out of
5
rating by Cheryl Ludwick
"Matt Waddell and his team are all great to work with! I've placed my personal auto and home through him as well as several commercial accounts through work, so I recommend him all of the time. Matt is very knowledgeable of the industry and is very responsive no matter whether I have a question about coverage, request a quote for new coverage or need to open a claim. I highly recommend Matt and State Farm!"
We responded:
"Thank you, Cheryl! I'm so happy to hear that you've had such a positive experience with me and the team. Your trust in us for both personal and commercial insurance means a lot. We're always here to help with any questions or needs you might have. Thanks for recommending us!"
Dave Donohoue
March 23, 2026
5
out of
5
rating by Dave Donohoue
"Far exceeded my expectations. Has always been available when needed and proactively helps make sure I’m getting the best value for my money."
We responded:
"Thank you, Dave! I'm happy to know that our efforts have exceeded your expectations. It's great to hear that you find value in our proactive approach and availability. If you ever need anything else, feel free to reach out. Thanks for choosing us!"
Kathie C
March 23, 2026
5
out of
5
rating by Kathie C
"Matt Waddell, was quick to attend to my insurance needs. He send information to assist in making wise choices. I’m grateful that Matt helped walk me through documents that were unfamiliar to me. I highly recommend Matt to assist with services needed."
We responded:
"Thank you, Kathie! I'm glad I could quickly address your insurance needs and provide the guidance you needed with the documents. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out!"
Karen Elia
March 20, 2026
5
out of
5
rating by Karen Elia
"Excellent service!"
We responded:
"Thank you, Karen! I'm happy you had an excellent experience with our service. We’re always here to help with your insurance needs. Let us know if there's anything else we can assist you with!"
Cindy Reinbold
March 20, 2026
5
out of
5
rating by Cindy Reinbold
"We were able to save a substantial amount on our home and car insurance and it’s such a pleasure working with the office manager, Naomi Acero."
We responded:
"Thank you, Cindy! I'm happy to hear you saved significantly on your insurance. Naomi and our team are dedicated to making your experience enjoyable. If you need anything else, feel free to reach out!"
Stori Thompson
March 19, 2026
5
out of
5
rating by Stori Thompson
"Matt Waddell's agency is wonderful to work with. Very helpful and professional."
We responded:
"Thank you, Stori! I'm happy to hear that you found our team helpful and professional. We’re committed to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
Matt Walsh
March 19, 2026
5
out of
5
rating by Matt Walsh
"When I was desperate for a homeowners policy, a friend suggested I call Matt. He came through in a matter of hours. I have to say: Getting homeowners coverage — never a fun experience — from Matt was one of the easiest insurance processes I have ever experienced."
We responded:
"Thank you, Matt! I'm happy to hear that your experience with getting coverage was smooth and easy. It's great to know that we could assist you promptly when you needed it. If you have any more insurance needs or questions, feel free to reach out anytime!"
Mike Baker
March 16, 2026
5
out of
5
rating by Mike Baker
"Michael Keck did a great job saving us money!! Answered all our questions and worked hard for US! Wish all businesses cared for their customers the way Michael and Matt do. Thanks again!"
We responded:
"Thank you, Mike! I'm glad to hear that our team was able to assist you effectively and provide the service you deserve. We truly appreciate your feedback and are committed to maintaining that level of care for all our customers. If there's anything else we can do for you, just let us know!"
Navi Singh
March 11, 2026
5
out of
5
rating by Navi Singh
"Amazing experience working with this team and Jeyri was not only professional but very accommodating as well! She helped us find the best rate and took her time to explain the details."
We responded:
"Thank you, Navi Singh! I'm happy to hear about your positive experience with our team and Jeyri. It's great to know she was able to assist you effectively and provide detailed explanations. If you have any more questions or need further assistance, feel free to reach out anytime!"
Abigail Espinoza (Abi)
February 4, 2026
5
out of
5
rating by Abigail Espinoza (Abi)
"10/10 recommend working with this office. Every interaction is professional and genuinely kind. Ruvi always exceeds my expectations with her professionalism and steadfast service."
We responded:
"Abi, thank you for your fantastic review! I'm happy to hear that your experiences with our office have been both professional and kind. If you ever need anything else, feel free to reach out!"
Dominic Vigil (Squatch)
January 29, 2026
2
out of
5
rating by Dominic Vigil (Squatch)
"I will be looking for a new agent. Found out from another person that used this guy fir awhile and then switched to another agent who saved them another 100$. No way someone should be paying close to 300$ for a vehicle from 2013 thats worth half of the 4runner I had. Which I paid about 30$ more for the insurance on that 4runner. Matt is a scam artist. Hidden fees, always raising insurance without any infractions towards myself or my vehicle. I have home owners insurance through them, own a 2019 4runner with over 100k miles, they are still charging me $350 for almost full coverage with a high deductible. Eventually I will be leaving this firm at the least, maybe even finding a new insurance company."
We responded:
"Thank you for sharing your concerns with us. I completely understand how frustrating this situation must feel. It looks like the discount was added to your account but never fully set up, which caused you to be back billed for that time. We did reach out multiple times to get this updated but unfortunately weren’t able to connect. The good news is that the program is now fully in place, so moving forward you’ll see the discount applied and the savings reflected on your upcoming bills. We’d be happy to review your policies with you to see if there are any other ways to maximize discounts or adjust coverage to better fit your budget. If you’d like, we can schedule a quick call or meeting to go over your options — our goal is to make sure you feel confident in both your coverage and what you’re paying for. Thank you again for being a valued customer."
Cathy Chamberlin
November 21, 2025
5
out of
5
rating by Cathy Chamberlin
"I recently moved to the area & wanted to transfer my policies to an agent close to my new residence. Alysia's customer service was outstanding! She had my auto policy moved & my renter's policy rewritten with 2 days. Having been a licensed agent myself in 2 different State Farm offices in my past,I truly recognized her knowledge and efficiency. Well done! You gave me confidence that I had chosen well. Thank you."
We responded:
"Thank you, Cathy! I'm so happy to hear about your positive experience with Alysia. Her dedication to providing excellent service is truly appreciated, and I'm glad she could assist you efficiently. If you need anything else, feel free to reach out!"
Garth Campbell
November 5, 2025
5
out of
5
rating by Garth Campbell
"Did not think people like this existed anymore especially in the insurance world. What wonderful humans! Excellent people skills and knowledge. Alysia Acero and Edwin Wilson. Just blew my mind to talk with real, compassionate, and understanding human beings. These guys need a raise!"
We responded:
"Thank you, Garth! I'm so happy to hear about your positive experience with Alysia and Edwin. They're truly dedicated to providing compassionate and knowledgeable service. Your kind words mean a lot to us. If you ever need anything else, feel free to reach out!"
Charissa Calderwood
November 3, 2025
5
out of
5
rating by Charissa Calderwood
"This is hands down, the most attentive and professional insurance service I have ever had the pleasure of working with. Naomi is extremely knowledgeable, courteous and goes that extra mile to work with you and make sure you get the coverage you need at a fair price! She made the process of switching incredibly smooth, and making adjustments and changes quick, easy and hassle-free! For context, I switched insurance companies after being with my previous company for 13 years (!!) because of the superior customer service and professionalism I've experienced with State Farm. Update - Nov 2025 We filed a claim for hail damage for our roof and Naomi Acero did an AMAZING job working with me and keeping me informed with the process and helping me address my concerns. During my recent move, she made the process of transferring my coverage to our new location super easy and painless. I cannot say enough how much I appreciated her hands-on approach and dedication to making sure you feel supported and informed. I will miss her and her superb customer service and professionalism immensely and cannot recommend her and this location enough!"
We responded:
"Thank you so much, Charissa! We are so happy to serve you for your insurance."
Shariesse
October 3, 2025
5
out of
5
rating by Shariesse
"Affordable and always takes care of our insurance needs."
We responded:
"Thank you, Shariesse! I'm happy to know that you find our services affordable and reliable for your insurance needs. We’re committed to providing excellent service and are here whenever you need us. Let us know if there's anything else we can assist you with!"
Daniel Porter
October 1, 2025
5
out of
5
rating by Daniel Porter
"Staff enabled convenient communication for vehicle changes."
We responded:
"Thank you, Daniel! I'm happy to know our team made communication easy for your changes. We aim to provide seamless service for all your insurance needs. Let us know if there's anything else we can assist with!"
Shamar Scott
September 29, 2025
5
out of
5
rating by Shamar Scott
"Alyssa was very knowledgeable, kind, and made me feel at home 10000000/10"
We responded:
"Thank you! I'm happy to hear that Alyssa made such a positive impact on your experience. Our team is dedicated to providing knowledgeable and welcoming service. If you ever need anything else, feel free to reach out!"
Drew James
September 27, 2025
1
out of
5
rating by Drew James
"Alyssa is a unknowledgeable agent."
We responded:
"Drew, we’re sorry to hear that you’re unhappy about the service you received. Unfortunately, we are unable to find you in our system as either a current or former policyholder. If this is in reference to a different policyholder’s account, we’d love to learn more so we can resolve any issues. Please reach out to our office at (719) 375-5536 and ask to speak with me or Naomi, my office manager. We want to hear more about this experience and address any knowledge gaps you encountered, regardless of whether you are a client or not. We look forward to speaking with you."